Porcelain necklace 013

I offer free local delivery to the following Melbourne suburbs: Balwyn, Box Hill, Canterbury, Doncaster, Mont Albert and Surrey Hills. Please allow 1-2 days from order date.

Shipping via Australia Post:
·$10.95 for up to two pairs of earrings
·$13.45 for three pairs
·$17.45 for four pairs
·Please contact me for orders of five pairs or more.

Timeframes:
·Packing: Please allow 1-2 business days for me to prepare your order
·Shipping: 2-4 business days shipping within Victoria; 3-6 business days for interstate deliveries (Australia).

Porcelain is strong yet fragile. Care for your items like they are your grandma's best china.

Pack jewellery carefully when travelling. Use washi tape, scrunched tissue paper or fabric scraps to secure items in their box.

Your earrings come with a handmade linen pouch inside a jewellery box. I pack orders for shipping with reused cardboard boxes and biodegradable packing peanuts.

Exchanges

If you change your mind, you may exchange a purchased item. The item must be unworn and in its original packaging. For fairness, you must pay delivery fees to return the original item to me. I will pay delivery fees to mail your new exchanged item to you. I will mail the exchanged item once I have received the original purchase back.

Please contact me.

As a small business owner, I cannot provide a refund due to a change of mind.

Refunds. Only for items damaged in the mail

For items that arrive damaged or faulty, I can offer a refund or I can mail a new item to you. You must provide a photo showing the damage where possible.

Repairs

In the unlikely event your Sterling silver or cotton thread becomes damaged due to wear and tear, I can repair or replace the silver or thread for free. You must pay to ship the item to me and package it carefully with padding. I will pay to return the mended item back to you. Or you can drop off the item at my Mont Albert studio.

I cannot repair broken or chipped porcelain, because this type of repair will be visible.